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Pro-active 360° Service – Ensuring the Continuity of Operational Processes Today and in the Future

Today, business and operational processes strongly depend on uninterruptible power supplies because even failures lasting only a few seconds might have serious consequences for the productivity, reputation and profitability of a company.

In a study carried out by Forrester Research and Disaster Recovery Journal in 2010, 44 % of the IT managers and CEOs surveyed stated that the biggest damage resulted from operational interruptions due to power failures.
This suggests that energy availability and quality are the most crucial factors with regard to the continuity of operational processes.

Failures or disturbances of the power grids are virtually inevitable. The downtimes resulting from this, however, will not only cost the affected companies time and money, but might also have an impact on the companies' reputation or result in customers being dissatisfied.

Detecting risks and eliminating them pro-actively

In order to prevent such damages, a high-quality preventive service and maintenance concept is required. Among other things, “preventive” or “pro-active” means that your power supply system can be monitored and controlled continuously via remote access.

In case of any anomalies, it might be sufficient to make some system settings via remote access or to install firmware updates.

If an impending potential problem cannot be eliminated, a service technician will be sent automatically and pro-actively on the customer's behalf – without a phone call being necessary – who will carry our corrective maintenance, observing specified response and arrival times to restore system operation on site.

Why choose BENNING's 360° services?

General benefits

lower risk	... through pro-active services
increased availability	... through preventive maintenance and service concepts
no over-investment / full cost control	... through various and flexibly customizable service packages (contract options) meeting your individual requirements
rapid response times and easy access to support	... through customer proximity thanks to a global service network with more than 25 subsidiaries worldwide
easy communication (clear agreements)	... thanks to one single partner for all your power supply requirements
quick and assured ROI	... through maximum system availability and minimized downtimes

Cost-effective implementation of high-availability strategies

A holistic approach is of process-critical significance

Understandably, companies often try to achieve the highest possible availability with the lowest possible support costs. For this reason, companies tend to train their own staff to carry out simple service work.

Generally, however, these measures and the available technical know-how are not sufficient to ensure completely safe and reliable operation. Moreover, companies often ignore the fact that the assignment of their own staff can also mean a considerable effort with regard to time, personnel and costs.

To minimize or even to completely avoid such failures right from the beginning, companies need a holistic approach including hardware and software support. This is because both pro-active prevention and elimination of failures are of process-critical significance.

For this reason, an effective high-availability strategy must be based on a thorough risk analysis. The classification of risks based on problems that have already occurred, a possible loss of sales or expected damages regarding the company's reputation should result in the prioritization of possible measures to be taken in order to prevent these risks.
For quantitative risk assessment, this prioritization then can be provided with a cost-benefit analysis in order to define the measures to be taken to prevent the risks. This is why BENNING's service strategies combine planning, prevention and corrective maintenance to ensure continuous operation.

Today’s typical service approaches need to be changed

status quo of current service strategies	service for high-availability strategies in the age of Industry 4.0
many different service partner for each individual subsection of the entire infrastructure	integrated holistic approach for the entire process-critical infrastructure with one single partner
reduction of system failures and shorter downtimes	preventive maintenance and use of options aiming at an optimized performance
service contracts linked to the corresponding subsection	flexible SLAs (Service Level Agreement) focusing on individual risk requirements and operational demands

What does service for high-availability strategies have to include?

Today, service for high-availability strategies of process-critical systems have to focus on the requirements of tomorrow and thus must include the following:

flexible service options and levels which can be adjusted to your budget and your individual requirements
one single partner for standardized services worldwide
quick access to specialists having first-class technical know-how
remote system monitoring for pro-active control in order to minimize or even to prevent interruptions at an early stage already
access to a comprehensive and worldwide available repair and spare parts management with clearly defined services for replacing parts and components quickly and efficiently
creating a basis for companies to develop their power supply infrastructure step by step in order to improve reliability, performance and profitability
pointing out potential savings related to the product life cycle taking into consideration the corresponding service level and the desired availability

Today, BENNING offers pro-active 360° service

With BENNING your processes are perfectly prepared for the challenges of today and for the opportunities of tomorrow.

minimizing downtimes and risks through:
- fundamental maintenance on a regular basis
- pro-active checks (also via remote access)
- preventive and pro-active measures and services
- quick response in case of service required

reducing operating costs through:
- performance and life cycle management
- retrofitting measures

ensuring required availabilities through:
- flexible and expandable service levels
- Individual maintenance and service concepts tailored to your business and operational processes