24/7 Hotline & Monitoring Services

Phone support • Monitoring • Remote Services

Preemptive Fault Detection

The ability to monitor your system(s) constantly increases operational safety and reliability and serves to protect your investment. BENNING provides an online monitoring (hotline) of your system via our central control center, should your company be ready to take the next step towards protecting your investment. Faults are prevented before major damage occurs, and if the control center detects a problem that requires a service call, the control center will coordinate this service with the appropriate BENNING subsidiary.

 

Benefits

  • Increases operational safety and reliability
  • Online monitoring and diagnostics for early fault detection
  • Rapid response times
  • Initiation or recommendation of preventive maintenance before major damage occurs
  • Detailed system information and documentation
  • Maximum process reliability

Hotline - service 24 hours a day, 7 days a week

By selecting BENNING's hotline service as part of your service package, our contract customers receive reliable and quick service around the clock. This service allows you to ensure reliable operation of your power supply systems without any interruptions.

  • technical support and fault clearance by our experienced technical staff – 24 hours a day, 365 days a year
  • dedicated telephone number
  • monitoring of your power supply system via the BENNING control center
  • contract-specific arrival times and repair times
  • provision of spare parts
  • detailed service report immediately after fault clearance

Help-desk - support when our customers need it most

Even if you don't opt for the all-round service of BENNING's hotline, you may use the BENNING help desk. The help desk is a phone service which is available for our customers 24 hours a day and 365 days a year free of charge. The BENNING help desk offers professional and competent help via the phone for all our customers. The targeted questions of our multilingual staff will help you provide a precise description of your problem in a timely manner. In order to ensure optimum support for our customers, our help desk staff has access to all data sheets, circuit diagrams, project folders, and other documents.

Help Desk Contacts

USA: 214.762.3866
USA email: HelpDesk@benning.us
Germany: +49 (0) 28 71 / 93 5 55 *

 

* Available 24 hours a day from Monday 06:00 a.m. to Friday 10:00 p.m. (including public holidys), limited on weekends.

Further Information

Brochures

Your contact persons

Where are you from? Select your country of origin from the list below, to quickly find your personal contact person.

BENNING Subsidiaries - Find your contact person by clicking on the corresponding flag.

FRA BENNING conversion d’énergie
tel

+33 (0) / 2 32 25 23 94

address

43, avenue Winston Churchill
B.P. 418
27404 Louviers Cedex
France

FRA BENNING conversion d’énergie
Mustapha Bey
tel

+33.2.32.25.12.37

web

www.benning.fr

address

43, avenue Winston Churchill
B.P. 418
27404 Louviers Cedex
France

ARE BENNING Power Systems Middle East
Aznad Khaleel
tel

+971 (0)50 1766972

web

www.benning.fr

address

Office: 918,
9th Floor, AYA Business Center
ADNIC Building, Khalifa Street
Abu Dhabi
UAE

FRA BENNING conversion d’énergie
Bruno Guery
tel

+33 (0) 6 88 35 23 46

web

www.benning.fr

address

43, avenue Winston Churchill
B.P. 418
27404 Louviers Cedex
France

FRA BENNING conversion d’énergie
Cyrille Stremon
tel

+33 (0)6 46 71 42 60

web

www.benning.fr

FRA BENNING conversion d’énergie
Technical Support
tel

+33 2.32.25.12.37
(On weekdays: 08:00 to 17:00)

tel

+49 2871 93555
(Evenings & weekends)

FRA BENNING conversion d’énergie
Spare parts management
tel

+33 2.32.25.12.37
(On weekdays: 08:00 to 17:00)

tel

+49 2871 93553
(Evenings & weekends)

FRA BENNING conversion d’énergie
Return-management
tel

+33 2.32.25.12.37
(On weekdays: 08:00 to 17:00)

tel

+49 2871 93554
(Evenings & weekends)

FRA BENNING conversion d’énergie
Service requests
tel

+33 2.32.25.12.37
(On weekdays: 08:00 to 17:00)

tel

+49 2871 93556
(Evenings & weekends)

FRA BENNING conversion d’énergie
Training Center
tel

+33 2.32.25.12.37
(On weekdays: 08:00 to 17:00)

tel

+49 2871 93557
(Evenings & weekends)