24/7 Hotline & Monitoring Services

Phone support • Monitoring • Remote Services

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Preemptive Fault Detection

The ability to monitor your system(s) constantly increases operational safety and reliability and serves to protect your investment. BENNING provides an online monitoring (hotline) of your system via our central control center, should your company be ready to take the next step towards protecting your investment. Faults are prevented before major damage occurs, and if the control center detects a problem that requires a service call, the control center will coordinate this service with the appropriate BENNING subsidiary.

 

Benefits

  • Increases operational safety and reliability
  • Online monitoring and diagnostics for early fault detection
  • Rapid response times
  • Initiation or recommendation of preventive maintenance before major damage occurs
  • Detailed system information and documentation
  • Maximum process reliability

Hotline - service 24 hours a day, 7 days a week

By selecting BENNING's hotline service as part of your service package, our contract customers receive reliable and quick service around the clock. This service allows you to ensure reliable operation of your power supply systems without any interruptions.

  • technical support and fault clearance by our experienced technical staff – 24 hours a day, 365 days a year
  • dedicated telephone number
  • monitoring of your power supply system via the BENNING control center
  • contract-specific arrival times and repair times
  • provision of spare parts
  • detailed service report immediately after fault clearance

Help-desk - support when our customers need it most

Even if you don't opt for the all-round service of BENNING's hotline, you may use the BENNING help desk. The help desk is a phone service which is available for our customers 24 hours a day and 365 days a year free of charge. The BENNING help desk offers professional and competent help via the phone for all our customers. The targeted questions of our multilingual staff will help you provide a precise description of your problem in a timely manner. In order to ensure optimum support for our customers, our help desk staff has permanent access to all data sheets, circuit diagrams, project folders, and other documents.

Help Desk Contacts

USA: 214.762.3866
USA email: HelpDesk@benning.us
Germany: +49 (0) 28 71 / 93 5 55

Further Information

Brochures

Your Contact(s)

USA

Benning Power Electronics, Inc.

Service Helpdesk for Traction Chargers

tel

+1 888 296 0292

USA

Benning Power Electronics, Inc.

Technical Support Hotline

tel

+1 800 910 3601

mobile

+1 469 271 6510

USA

Benning Power Electronics, Inc.

Satish Kamath

[Service Coordinator]

tel

+1 214 533 1444 260

mobile

+1 469 931 7345

USA

Benning Power Electronics, Inc.

Ed Pack

[Service Sales Director]

mobile

+1 972 824 0195

USA

Benning Power Electronics, Inc.

David Almond

[COO - Service / Telecom]

tel

+1 214 553 1444 233

mobile

+1 214 632 9583