24/7 Hotline & Monitoring Services

Phone support • Monitoring • Remote Services

Preemptive Fault Detection

The ability to monitor your system(s) constantly increases operational safety and reliability and serves to protect your investment. BENNING provides an online monitoring (hotline) of your system via our central control center, should your company be ready to take the next step towards protecting your investment. Faults are prevented before major damage occurs, and if the control center detects a problem that requires a service call, the control center will coordinate this service with the appropriate BENNING subsidiary.

 

Benefits

  • Increases operational safety and reliability
  • Online monitoring and diagnostics for early fault detection
  • Rapid response times
  • Initiation or recommendation of preventive maintenance before major damage occurs
  • Detailed system information and documentation
  • Maximum process reliability

Hotline - service 24 hours a day, 7 days a week

By selecting BENNING's hotline service as part of your service package, our contract customers receive reliable and quick service around the clock. This service allows you to ensure reliable operation of your power supply systems without any interruptions.

  • technical support and fault clearance by our experienced technical staff – 24 hours a day, 365 days a year
  • dedicated telephone number
  • monitoring of your power supply system via the BENNING control center
  • contract-specific arrival times and repair times
  • provision of spare parts
  • detailed service report immediately after fault clearance

Help-desk - support when our customers need it most

Even if you don't opt for the all-round service of BENNING's hotline, you may use the BENNING help desk. The help desk is a phone service which is available for our customers 24 hours a day and 365 days a year free of charge. The BENNING help desk offers professional and competent help via the phone for all our customers. The targeted questions of our multilingual staff will help you provide a precise description of your problem in a timely manner. In order to ensure optimum support for our customers, our help desk staff has access to all data sheets, circuit diagrams, project folders, and other documents.

Help Desk Contacts

USA: 214.762.3866
USA email: HelpDesk@benning.us
Germany: +49 (0) 28 71 / 93 5 55 *

 

* Available 24 hours a day from Monday 06:00 a.m. to Friday 10:00 p.m. (including public holidys), limited on weekends.

Further Information

Brochures

Your contact persons

Where are you from? Select your country of origin from the list below, to quickly find your personal contact person.

BENNING Subsidiaries - Find your contact person by clicking on the corresponding flag.

USA

Benning Power Electronics, Inc.

Service Helpdesk for Traction Chargers

tel

+1 888 296 0292

USA

Benning Power Electronics, Inc.

Technical Support Hotline

tel

+1 800 910 3601 Opt. 1

USA

Benning Power Electronics, Inc.

Hans E. Jensen

[Regional Sales Manager - Industrial/Telecom]

mobile

+1 413 588 6356

USA

Benning Power Electronics, Inc.

Ed Pack

[Service Sales Director]

mobile

+1 972 824 0195

address

1220 Presidential Drive
Richardson, Texas 75081
U.S.A.

USA

Benning Power Electronics, Inc.

Charity Newman

[Director of Operation]

tel

+1 214 553 1444 460

address

1220 Presidential Drive
Richardson, Texas 75081
U.S.A.

USA

Benning Power Electronics, Inc.

Kim Groves

[Engineering/Inside Sales]

tel

+1 214 553 1444 221

mobile

+1 972 467 3973

USA

Benning Power Electronics, Inc.

Bob Geddie

[Quality Manager/QMS]

tel

+1 214 553 1444 290

mobile

+1 214 793 7211

USA

Benning Power Electronics, Inc.

Greg Abbott

[Director of Industrial Sales]

tel

+1 832 674 5756

USA

Benning Power Electronics, Inc.

David Almond

[COO - Service / Telecom]

tel

+1 214 553 1444 233

mobile

+1 214 632 9583

USA

Benning Power Electronics, Inc.

James Beiersdorff

[Sales Director - Motive Power]

tel

+1 214 553 1444 211

mobile

+1 972 342 7354

USA

Benning Power Electronics, Inc.

Tina Foster

[Customer Service Manager]

tel

+1 214 553 1444 238

USA

Benning Power Electronics, Inc.

tel

+1 2 14 / 5 53 14 44

address

1220 Presidential Drive
Richardson, Texas 75081
U.S.A.

USA

Benning Power Electronics, Inc.

tel

+1 2 14 / 5 53 14 44

address

1220 Presidential Drive
Richardson, Texas 75081
U.S.A.

USA

Benning Power Electronics, Inc.

tel

+1 2 14 / 5 53 14 44

address

1220 Presidential Drive
Richardson, Texas 75081
U.S.A.

USA

Benning Power Electronics, Inc.

tel

+1 2 14 / 5 53 14 44

address

1220 Presidential Drive
Richardson, Texas 75081
U.S.A.