Global Service Network

Our corporate Service and Training Center is located in Bocholt, Germany. A global network of BENNING subsidiaries offers Installation, Commissioning, and Maintenance Services around the world. Training is also available at our Richardson, Texas office.

Services

Turnkey Services

  • planning and management
  • development and project planning
  • installation and commissioning

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Turnkey Services

Turnkey Services

Operational and Maintenance Services

  • maintenance and commissioning
  • online monitoring and remote services
  • after-sale service

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Operational and Maintenance Services

Operational and Maintenance Services

Flexible Service Contracts

  • application/customer specific
  • competitive pricing
  • overview of SLAs

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Flexible Service Contracts

Flexible Service Contracts

Training

  • product/application specific
  • maintenance/service
  • custom courses available

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Training

Training

BENNING offers proactive 360° service

  • minimize downtime and risk
  • reduce operating costs
  • maximize system availability

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Proactive Service

Proactive Service

24/7 Hotline and Monitoring

  • phone support
  • monitoring services
  • preemptive fault detection

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24/7 Hotline and Monitoring

24/7 Hotline and Monitoring

Battery Management and Replacement Services

  • replacement, disposal, or recycling

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Battery Management and Replacement Services

Battery Management and Replacement Services

Life Cycle Management

  • retrofitting information
  • enhanced performance

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Life Cycle Management

Life Cycle Management

Corrective Maintenance Services

  • on-site technical services
  • online monitoring and remote services
  • repair and spare parts management

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Corrective Maintenance Services

Corrective Maintenance Services

You are here:

Proactive 360° Service: Ensuring Operational Continuity

Today, business and operational processes strongly depend on uninterruptible power supplies, because even failures lasting only a few seconds might have serious consequences for the productivity, reputation, and profitability of a company.

In a study carried out by Forrester Research and Disaster Recovery Journal in 2010, 44 % of the IT managers and CEOs surveyed stated that the biggest damage resulted from operational interruptions due to power failures.
This suggests that energy availability and quality are the most crucial factors with regard to the continuity of operational processes.

Failures or disturbances of the power grids are virtually inevitable. The downtime resulting from this, however, will not only cost the affected companies time and money, but will likely also have an impact on the company's reputation or result in dissatisfied customers.

Proactive Risk Detection/Elimination

To prevent such damages, a high-quality preventive service and maintenance plan is required. Among other things, “preventive” or “proactive” means that your power supply system can be monitored and controlled continuously via remote access.

In the even of any anomalies, it may be sufficient to make some system settings via remote access, or to install firmware updates remotely.

If said anomaly cannot be eliminated, a service technician will be sent automatically and pro-actively on the customer's behalf – without a phone call being necessary – who will carry our corrective maintenance, while observing specified response and arrival times to restore system operation on site.

Why Invest in BENNING's 360° Services?

General benefits
lower risk ... through proactive services
increased availability ... through preventive maintenance and service plans
cost control ... through various flexible service packages (contract options) meeting your individual requirements
rapid response times and easy access to support ... through customer proximity thanks to a global service network with more than 25 subsidiaries worldwide
easy communication (clear expectations) ... thanks to using a single partner for all your power supply requirements
timely and dependable ROI ... through maximizing system availability and minimizing downtime
Cost-effective implementation of downtime risk reduction strategies

A holistic approach is process-critical

Understandably, companies often try to achieve the highest possible availability of their system(s) with the lowest possible support costs. For this reason, companies tend to train their own staff to carry out routine service work.


Generally, however, these measures are not sufficient to ensure completely safe and reliable operation. Moreover, companies often ignore the fact that the assignment of their own staff can also mean a considerable effort with regard to time, personnel, and additional internal costs.


To minimize, or even to avoid such failures right from the beginning, companies need to adopt a holistic approach that includes hardware and software support. Both pro-active prevention and elimination of failures are critical to customer processes.


An effective high-availability strategy must be based on a thorough risk analysis. The classification of risks based on issues that have already occurred, a possible loss of sales, or expected damages regarding the company's reputation should result in the prioritization of possible measures to be taken in order to mitigate these risks.
For quantitative risk assessment, this prioritization then can be provided with a cost-benefit analysis in order to define the measures to be taken to mitigate said risks. This is why BENNING's service strategies combine planning, prevention, and corrective maintenance to ensure continuous operation.

 

Service strategies for the modern world
status quo of current service strategies service for high-availability strategies in the age of Industry 4.0
many different service partners for each individual subsection of entire infrastructure integrated holistic approach for the entire process-critical infrastructure with a single partner
reduction of system failures and shorter downtimes preventive maintenance and use of service option to maintain optimized performance
service contracts linked to the corresponding subsection flexible SLAs (Service Level Agreement) focusing on individual risk requirements and operational demands
Aspects of our strategy

Today, service for high-availability strategies of process-critical systems have to focus on the requirements of a dynamic world and thus must include the following:

  • flexible service options and levels which can be adjusted to your budget and individual requirements
  • single partner for standardized services worldwide
  • quick access to specialists having first-class technical knowledge
  • remote system monitoring for pro-active control to minimize/prevent interruptions at an early stage
  • access to comprehensive and worldwide repair and spare parts management, with clearly defined services for replacing parts and components quickly and efficiently
  • creating a basis for companies to develop their power supply infrastructure step-by-step in order to improve reliability, performance, and profitability
  • pointing out potential savings related to the product life cycle, taking into consideration the corresponding service level and the desired availability

BENNING offers pro-active 360° service

With BENNING, your processes are prepared for the challenges of today and for the opportunities of tomorrow.

  • minimizing downtime and risks through:
    • fundamental maintenance on a regular basis
    • proactive checks (also via remote access)
    • preventive and proactive measures and services
    • quick response for service required
  • reducing operating costs through:
    • performance and life cycle management
    • retrofitting measures
  • ensuring required availability through:
    • flexible and expandable service levels
    • Individual maintenance and service concepts tailored to your business and operational processes

Further information

Brochures
Case Studies

Your contact persons

Where are you from? Select your country of origin from the list below, to quickly find your personal contact person.

BENNING Subsidiaries - Find your contact person by clicking on the corresponding flag.

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
tel

+49 2871 930

address

factory I
Münsterstr. 135-137
factory II
Robert-Bosch-Str. 20
46397 Bocholt
Germany

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
Technical Support
tel

+49 2871 93555

address

factory I
Münsterstr. 135-137
factory II
Robert-Bosch-Str. 20
46397 Bocholt
Germany

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
Maintenance of power supply systems
tel

+49 2871 93556

web

www.benning.de

address

factory I
Münsterstr. 135-137
factory II
Robert-Bosch-Str. 20
46397 Bocholt
Germany

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
Return-management
tel

+49 2871 93554

web

www.benning.de

address

factory I
Münsterstr. 135-137
factory II
Robert-Bosch-Str. 20
46397 Bocholt
Germany

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
Sparepart-management
tel

+49 2871 93553

web

www.benning.de

address

factory I
Münsterstr. 135-137
factory II
Robert-Bosch-Str. 20
46397 Bocholt
Germany

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
Training Center
tel

+49 2871 93557

web

www.benning.de

address

factory I
Münsterstr. 135-137
factory II
Robert-Bosch-Str. 20
46397 Bocholt
Deutschland

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
return address
address

BENNING Elektrotechnik & Elektronik GmbH & CO. KG
Dept.: Quality Service / Repair Centre
Robert-Bosch-Strasse 20
46397 BOCHOLT
Germany

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
Niederlassung Nord
tel

+49 33708 31874

fax

+49 33708 31876

address

Ludwig-Erhard-Ring 18a
15827 Dahlewitz
Germany

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
Niederlassung West
tel

+49 2871 93513

fax

+49 2871 936513

address

Auf der Brede 60
42477 Radevormwald
Germany

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
Niederlassung Ost
tel

+49 35245 728544

tel

+49 172 2859286

address

01665 Klipphausen
Germany

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
Niederlassung Süd
tel

+49 8332 936363

fax

+49 8332 936364

address

Bahnhofstr. 26
87749 Hawangen
Germany

GER BENNING Elektrotechnik und Elektronik GmbH & Co. KG
Niederlassung Soest
tel

+49 2921 9819020

fax

+49 2871 936211

address

59494 Soest
Germany

USA BENNING Power Electronics, Inc.
Technical Support Hotline
tel

+1 800 910 3601

USA BENNING Power Electronics, Inc.
Services Support
tel

+1 214 553 1444

address

1220 Presidential Drive
Richardson, Texas 75081
U.S.A.

USA BENNING Power Electronics, Inc.
BENNING US Sales
tel

+1 214 553 1444

address

1220 Presidential Drive
Richardson, Texas 75081
U.S.A.

USA BENNING Power Electronics, Inc.
Customer Helpdesk
tel

+1 214 553 1444

address

1220 Presidential Drive
Richardson, Texas 75081
U.S.A.

ARG BENNING Conversion de Energía
Ricardo Hartbrecht
tel

+54 911 4937 4987

address

(B1653CIO) Villa Ballester,
BUENOS AIRES

AUT BENNING GmbH Elektrotechnik und Elektronik
Service & Wartung
tel

+43 (0) 2242-32416-0

web

www.benning.at

address

Eduard-Klinger-Str. 9
3423 St. Andrä-Wördern
Austria

AUT BENNING GmbH Elektrotechnik und Elektronik
Vertrieb Österreich
tel

+43 (0) 2242-32416-0

web

www.benning.at

address

Eduard-Klinger-Str. 9
3423 St. Andrä-Wördern
Austria

BEL BENNING Belgium branch of BENNING Vertriebsges. mbH
tel

+32 (0) 2 / 5 82 87 85

address

Wayenborgstraat 19
2800 Mechelen
Belgium

BEL BENNING Belgium branch of BENNING Vertriebsges. mbH
Technical Support & Service
tel

+32 (0) 2 / 5 82 87 85

address

Wayenborgstraat 19
2800 Mechelen
Belgium

BLR OOO «BENNING Elektrotechnik und Elektronik»
tel

+375 162 512 512

address

Masherova Ave., 6A, 1003
224030 Brest
Belarus

BRA BENNING Conversión de Energía S. A.
Paulo C. Anacleto [Manager – Brazil]
tel

+55 19 98270 0303

address

Campinas BRAZIL

CRO BENNING Zagreb d.o.o.
tel

0038516312280

address

Trnjanska 61
10000 Zagreb
Croatia

CRO BENNING Zagreb d.o.o.
Kresimir Kauric
tel

0038516312280

address

Trnjanska 61
10000 Zagreb
Croatia

CZE BENNING CR, s.r.o.
tel

+420 / 3 26 72 10 03

address

Zahradní ul. 894
293 06 Kosmonosy
Czech Republic

CHN BENNING Power Electronics Beijing Co., Ltd.
tel

+86 (0) 10 / 61 56 85 88

fax

+86 (0) 10 / 61 50 62 00

address

No. 6 Guangyuan Dongjie
Tongzhou Industrial
Development Zone
101113 Beijing
P.R. China

FRA BENNING conversion d’énergie
tel

+33 (0) / 2 32 25 23 94

web

www.benning.fr

address

43, avenue Winston Churchill
B.P. 418
27400 Louviers
France

FRA BENNING conversion d’énergie
Mathieu Tanguy After Sales Service
tel

+33 (0) 2 32 25 12 37

mobile

+33 (0) 6 40 44 29 54

web

www.benning.fr

address

43, avenue Winston Churchill
B.P. 418
27400 Louviers
France

FRA BENNING conversion d’énergie
Isabelle Guillot [Sales Executive for Spares and testing instruments for France, Africa & Middle East]
tel

+33 (0) 2 32 25 12 72

web

www.benning.fr

address

43, avenue Winston Churchill
B.P. 418
27400 Louviers
France

FRA BENNING conversion d’énergie
Soufiane Aït Amara [Sales Director France & Africa]
tel

+33 (0) 2 77 68 60 18

mobile

+33 (0) 6 42 71 36 38

web

www.benning.fr

address

43, avenue Winston Churchill
B.P. 418
27400 Louviers
France

FRA BENNING conversion d’énergie
Aziz Saber [Business Engineer Africa]
tel

+33 2 77 68 60 14

mobile

+33 6 88 35 23 46

GBR BENNING Power Electronics UK Ltd
Info
tel

+44 (0) 1189 731506

address

BENNING Power Electronics (UK) Ltd.
Oakley House, Hogwood Lane
Finchampstead
Berkshire
RG 40 4QW
United Kingdom

GBR BENNING Power Electronics UK Ltd
Service
tel

+44 (0) 1189 731506

address

BENNING Power Electronics (UK) Ltd.
Oakley House, Hogwood Lane
Finchampstead
Berkshire
RG 40 4QW
United Kingdom

GBR BENNING Power Electronics UK Ltd
Sales
tel

+44 (0) 1189 731506

address

BENNING Power Electronics (UK) Ltd.
Oakley House, Hogwood Lane
Finchampstead
Berkshire
RG 40 4QW
United Kingdom

GBR BENNING Power Electronics UK Ltd
Service
tel

+44 (0) 1189 731506

address

BENNING Power Electronics (UK) Ltd.
Oakley House, Hogwood Lane
Finchampstead
Berkshire
RG 40 4QW
United Kingdom

GRE BENNING Hellas
BENNING Hellas
tel

+30 210 5741137

fax

+30 210 5782554

web

www.benning.gr

address

Chanion 1, Lykovrisi
141 23 Athens
Greece

HUN BENNING Kft. Power Electronics
tel

+36 (0) 33 / 50 76 00

address

Rákóczi út 145
2541 Lábatlan
Hungary

IRL Laor Energy (1993) L.T.D.
tel

+972 9 8912232

web

http://laor-energy.com

address

POB 5026
North Industrial Zone
60920 KADIMA

ITA BENNING Conversione di Energia S.r.L
tel

+39 051 758800

address

Via Cimarosa, 81
40033 Casalecchio di Reno (BO)
Italy

ITA BENNING Conversione di Energia S.r.L
Giuliano Rossi
tel

+39 051 758800

address

Via Cimarosa, 81
40033 Casalecchio di Reno (BO)
Italy

ITA BENNING Conversione di Energia S.r.L
Antonio Romeo [Area Manager]
tel

+39 051 758800

address

Via Cimarosa, 81
40033 Casalecchio di Reno (BO)
Italy

ITA BENNING Conversione di Energia S.r.L
Alessandro Nalbone [Managing Director]
tel

+39 051 758800

address

Via Cimarosa, 81
40033 Casalecchio di Reno (BO)
Italy

NED BENNING NL branch of BENNING Vertriebsges. mbH
Technical Support & Service
tel

+31 (0) 30 / 6 34 60 13

address

Peppelkade 42
3992 AK Houten
Netherlands

NED BENNING NL branch of BENNING Vertriebsges. mbH
tel

+31 (0) 30 / 6 34 60 10

address

Peppelkade 42
3992 AK Houten
Netherlands

POL BENNING Power Electronics Sp. z o.o.
tel

+48 (0) 22 / 7 57 84 53

address

Korczunkowa 30
05-503 Glosków
Poland

POL BENNING Power Electronics Sp. z o.o.
Ireneusz Michalczewski
tel

48502189038

web

www.benning.biz

address

Korczunkowa 30
05-503 Glosków
Poland

POL BENNING Power Electronics Sp. z o.o.
Krzysztof Drewczyński
tel

+48 22 757 36 68

web

www.benning.biz

address

Korczunkowa 30
05-503 Glosków
Poland

SRB BENNING Power Electronics doo
tel

+381 11 3 16 14 29

address

Dunavskih Virova 5
11186 Beograd
Serbia

SIN BENNING Power Electronics Pte Ltd
tel

+65 / 68 44 31 33

address

85, Defu Lane 10
#05-00
Singapore 539218

SIN BENNING Power Electronics Pte Ltd
tel

+65 / 68 44 31 33

address

85, Defu Lane 10
#05-00
Singapore 539218

ESP BENNING Conversión de Energía S.A.
tel

+34 91 / 6 04 81 10

address

C/Pico de Santa Catalina 2
Pol. Ind. Los Linares
28970 Humanes, Madrid
Spain

SWE BENNING Sweden AB
Order och leveransinformation
tel

+46 (8) 623 95 16

address

Box 990, Hovslagarev. 33
19129 Sollentuna
Schweden

SWE BENNING Sweden AB
Teknisk support, reservdelar
tel

+46 (8) 623 95 89

address

Box 990, Hovslagarev. 33
19129 Sollentuna
Schweden

SWE BENNING Sweden AB
tel

+46 (8) 6239500

address

Box 990, Hovslagarev. 33
19129 Sollentuna
Sweden

SWE BENNING Sweden AB
Försäljning
tel

+46 (8) 623 95 79

address

Box 990, Hovslagarev. 33
19129 Sollentuna
Schweden

SWE BENNING Sweden AB
Technical Support
tel

+46 8 623 95 13
(On weekdays: 08:00 to 17:00)

tel

+49 2871 93 555
(Evenings & weekends)

SWE BENNING Sweden AB
Sparepart-management
tel

+46 8 623 95 13
(On weekdays: 08:00 to 17:00)

tel

+49 2871 93 553
(Evenings & weekends)

SWE BENNING Sweden AB
Return-management
address

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DNK SCANPOTEC APS
tel

+45 72 44 90 90

mobile

+45 25 21 32 30

address

Centervej 32A
4180 Soroe
Denmark

SVK BENNING Slovensko, s.r.o.
Richard Karaffa
tel

+421 244 459 942

mobile

+421 918 979 900

address

Šenkvická 3610/14W
90201 PEZINOK
Slowakei

SVK BENNING Slovensko, s.r.o.
tel

+421 (0) 2 / 44 45 99 42

address

Šenkvická 3610/14W
90201 PEZINOK
Slowakei

SUI BENNING Power Electronics GmbH
tel

+41 (0) 44 / 8 05 75 75

fax

+41 (0) 44 / 8 05 75 80

web

www.benning.ch

address

Industriestrasse 6
8305 Dietlikon
Switzerland

SUI BENNING Power Electronics GmbH
Philip Dürr
tel

+41 44 805 75 82

address

Industriestrasse 6
8305 Dietlikon
Switzerland

TUR BENNING GmbH Turkey Liaison Office
Kenan Bilgin
tel

+90 216 4457146

address

19 Mayıs Mah. Kürkçü Sokak No: 16 / A
34736 Kozyatağı
Kadıköy / Istanbul
Turkey

UKR BENNING Power Electronics
tel

+38044 5014045

address

3 Sim'yi Sosninykh str.
03148 Kyiv
Ukraine

UKR BENNING Power Electronics
Yuriy Shchur
tel

+380445014045

address

3 Sim'yi Sosninykh str.
03148 Kyiv
Ukraine

BGR Marpex Ltd.
tel

+359 2 964 0840

mobile

+359 888 408 854

fax

+359 2 964 0860

address

67,Cherni vrah Blvd
1407 Sofia
Bulgaria

KAZ Benning Power Electronics Central Asia LLP
Yerzhan Seidahkmetov
tel

+7 701 220 14 18

web

www.benning.kz

address

Al Farabi Avenue 17,
Nurly Tau, 4B, 1601
050051 Almaty
Kazakhstan