Pro-active 360° Service – Ensuring the Continuity of Operational Processes Today and in the Future

A holistic approach is of process-critical significance

Understandably, companies often try to achieve the highest possible availability with the lowest possible support costs. For this reason, companies tend to train their own staff to carry out simple service work.

Generally, however, these measures and the available technical know-how are not sufficient to ensure completely safe and reliable operation. Moreover, companies often ignore the fact that the assignment of their own staff can also mean a considerable effort with regard to time, personnel and costs.

To minimize or even to completely avoid such failures right from the beginning, companies need a holistic approach including hardware and software support. This is because both pro-active prevention and elimination of failures are of process-critical significance.

For this reason, an effective high-availability strategy must be based on a thorough risk analysis. The classification of risks based on problems that have already occurred, a possible loss of sales or expected damages regarding the company's reputation should result in the prioritization of possible measures to be taken in order to prevent these risks.
For quantitative risk assessment, this prioritization then can be provided with a cost-benefit analysis in order to define the measures to be taken to prevent the risks. This is why BENNING's service strategies combine planning, prevention and corrective maintenance to ensure continuous operation.

Today, service for high-availability strategies of process-critical systems have to focus on the requirements of tomorrow and thus must include the following:

• flexible service options and levels which can be adjusted to your budget and your individual requirements
• one single partner for standardized services worldwide
• quick access to specialists having first-class technical know-how
• remote system monitoring for pro-active control in order to minimize or even to prevent interruptions at an early stage already
• access to a comprehensive and worldwide available repair and spare parts management with clearly defined services for replacing parts and components quickly and efficiently
• creating a basis for companies to develop their power supply infrastructure step by step in order to improve reliability, performance and profitability
• pointing out potential savings related to the product life cycle taking into consideration the corresponding service level and the desired availability